Duncan, Desmarais & Associates
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(877) 632-5301
TOLL FREE
Wilton Manors, FL - (954) 306-1499
  Meet our team!  
 

 

Let us introduce you to our team of Cruise and Vacation specialists here at Dream Vacations - Duncan, Desmarais & Associates. We are your travel agents based in Wilton Manors and Ft. Lauderdale, FL and our associates are located in New Hampshire, Washington, and Florida to meet all of our clients needs.  We pride ourselves in helping our customers make their dreams come true. Whether you are looking for a cruise, vacation package, tours, all-inclusive vacations, groups, or traveling on your own; we are here to help you all the way. Our knowledge of Italy, the UK, USA, Canada, the Caribbean, France, and more will help guide you on your journey. We speak English, French, and Italian to help you in booking your travel.   

We are there to guide you all along the way.  Let us put our experience to work for you!

Our website is always available 24/7 at www.IslandCityCruisesandTours.com and you can reach us by phone at 877-632-5301

Meet our team....

 

Karl Duncan - Franchise Owner, Group Travel Specialist

Karl has been in the travel business for over 12 yrs as well as being in sales management for over 20 yrs.  He has been on over 17 cruises and many more land vacations. Having owned an agency in Pennsylvania back in the late 90’s/early 2000’s and getting back into the business I love in 2010 by joining World Travel Holdings with their Cruises Inc. division and then purchasing a CruiseOne Franchise (also part of WTH) in 2014.   I am an avid supporter of several charities in the community and being involved with my clients. 

Certifications/Specialities: LGBT Specialist, Group Travel Specialist, AMAWaterways Specialist, Anchorage Wild Expert (AWE), Alaska, River Cruises, Caribbean Specialist, USA Specialist.

Interests: Luxury Cruises, Meetings and Incentives, Food &  Wine, Fundraising Cruises,  Photography, Technology, Escorted Tours,  Canada, Australia and South Pacific, Asia, Adventure Travel, Millenials, Seniors.

 kduncan@dreamvacations.com or call 877-632-5301 ext. 102
Wilton Manors, FL

 
 
 

Jerry Desmarais - Franchise Owner, Sr. Travel Specialist

Jerry has been in the travel business since 2010 when he joined his partner Karl in a new chapter in their lives and careers.  Putting his passion of travel at the fore front he began is career with one philosophy in mind:  Making dream vacations come true.  Jerry has been on over 14 cruises, and for many years he was a tour guide/group leader for Collette Tours when he lived up in the Boston Area.  He has also worked in Non-Profits most of his life and truly understand that industry.  Let him put his fundraising skills to work for you.  Jerry has also lived in England, Haiti, and Italy over the years.  He has travel extensively, and speaks French, Italian, and English. 

Certifications/Specialties: Special Needs Certified, Anchorage Wild Expert (AWE), NCL Freestyle Specialist, LGBT Specialist, Alaska, Princess Commodore Level, Group Travel Specialist, Caribbean Specialist, Europe Specialist.

Interests:  Cruises, Europe, Safaris, Escorted Tours, Fundraising, Tours, Italy, Seniors.

jdesmarais@dreamvacations.com or call 877-632-5301 ext. 101
Wilton Manors, FL

 
 
 

Charlotte Troddyn - Associate, Travel Agent / Specialist

Charlotte joined our agency in May 2014.  She has spent many years traveling together with her husband and 3 boys.  She has become an expert in how to make the most of your family vaction. Charlotte lives in New England with her husband and three sons. Charlotte has worked for non-profit agencies for the past 17 years and spends most of her free time planning her next vacation or organizing trips for family and friends!  Charlotte loves to plan family and couples getaways- anything from a quick weekend away to long, magical-filled vacations....her specialty is Disney vacations. She has gone to Disney too many times to count and has planned everything from a couples getaway, long family vacations, and large groups for both Disney World and Disney Cruise Line. She will make certain that you are fully equipped to make the most of your Disney experience! Charlotte recently got her ears by taking special Disney training.  Charlotte also speaks French as a second language.

Certifications/Specialties: Disney College of Knowledge Graduate, Universal Studios Specialist, MGM Resorts, Family Travel Specialist.

Interests: Honeymoons, Fundraising, Group Travel, Family Re-unions, Celebration travel, Millenials, Seniors. 

email her at c.troddyn@dreamvacations.com or call 877-632-5301 ext. 103
Hollis, NH

 

 
 
 

Tonya Kilgallen - Associate, Travel Agent / Specialist

 

Tonya is the newest addition to our team joining in May 2015.  She has been in the travel industry for over 20 years with corporate aviation, commercial airlines, and aviation safety companies.  She recently moved from Italy to the beautiful Seattle, WA area with her husband and three children.  While living abroad, Tonya loved organizing family trips throughout Europe to include cruising around the Mediterranean.  She has a hunger for travel and enjoys moving around the world every couple of years to soak up the local culture and language.  Her enthusiasm for travel and helping others is the perfect pairing to plan your next dream vacation!

Certifications/Specialties: Europe Specialist, Family Travel, Group Travel

Interests: River Cruises, Group Travel, Food &  Wine, Escorted Tours, Canada, Family Travel, Photography, Volunteering.

email her at t.kilgallen@dreamvacations.com  or call 877-632-5301 ext. 105


Seattle, WA
 
 
 

Jennifer Cusato - Associate, Travel Agent / Specialist

 

Jennifer joined our agency in March 2016.  Jennifer’s first cruise was a Carnival cruise out of New Orleans over 11 years ago on her honeymoon.  Since that time, cruising has become a way of life for Jennifer and her family, with cruises to almost every available island in the Caribbean and Canada.  She also planned her own “dream vacation” to the Mediterranean, which included 2 nights in Barcelona, a Mediterranean Cruise, 2 nights in Rome, and 2 nights in Venice.  Her favorite cruise line is Celebrity, and she is happy to talk about that line (or any other) for hours on end.  Jennifer grew up in New England, which means a Disney vacation was required every February, and she is now excited to take her 3 year old daughter on these amazing trips.  Jennifer loves to plan trips from start to finish, and loves to create special itineraries of daily events for her family and friends (just ask them!).  She would be happy to plan your special trip!

 

Certifications/Specialties: Disney College of Knowledge Graduate, Universal Parks Certified, Cruising, Family Travel Specialist.

 

Interests: Honeymoons, Fundraising, Group Travel, Family Re-unions, Celebration travel, Millennials, Seniors.

email her at j.cusato@dreamvacations.com  or call 877-632-5301 ext. 104
New Hampshire

 
 
 

    

 

 
 
 
 

Client Testimonials

Our trip to Ireland was fantastic. Thank you for all your help in picking the perfect vacation for us. So many great memories.

Claudia & Amybeth; NH (Globus Emerald Isle Tour )

 

Charlotte was wonderful and made our time in Disney World and our Disney Cruise "magical". She kept us informed of all the "must dos" and made sure that we didn’t miss anything important. We’ve already recommended her to several friends who are looking to book a cruise in the next couple of years.

Thomas and family; NH (Disney Dream)

 
 

We were so happy about our upgrade to a balcony we had to say thanks. (Tom said Jerry likes scotch!) We would not have that stateroom if not for you!!  Thanks again, Donna, Doreen, Tom and Anthony

Donna, Tom, Doreen, Anthony; FL (NCL Epic )

 

Jerry and Karl are two of the finest travel agents i’ve ever encountered and i’ve been traveling for over fifty years. Jerry briefs us on all travel details in person at our famous coffee house in Wilton Manors. Jerry & Karl have helped us book at least a half dozen cruises plus our honeymoon dream trip to Alaska two years ago. Most recently Karl assisted me with travel insurance and a most necessary hard copy of transportation transfer from a Miraflores hotel to the Lima airport at 4AM in the morning. These guys are so versatile and skillful that they even managed transferring two cruises ahead by one year to help us get over a financial pinch. We love you guys!

Bill and Sandy; FL (RCCL Independence of the Seas)

 

"Thanks for all you help booking our trip!  We arrived home yesterday and it was all wonderful!  Also, your suggestion of the SOHO Hotel in Barcelona was good.  It’s gay friendly and just one block around the corner for the "Tropics" of Barcelona. I think it’s called "People" but I’m not sure.  It was a nice crowd and helpful owner.  The gay district is just behind the hotel."

L.P., RI (Atlantis Vacations )

 

Jen was great and keep me informed of all that my vacation had to offer. She kept me on track with all my reservations!! THANK YOU!!!

Colleen; NH (Disney World)

 

"This was our first cruise, and we loved it.  The restaurant you recommended was fantastic.  We can not wait to go on our next cruise."   

Dave & Ron, FL (RCCL Serenade of the Seas, )

 
 
 

"We had such a great time on our 1st annual girls cruise, and could have never planned this ourselves.  You guys did an amazing job and we can not thank you enough.  Looking forward to the next one." 

The Hollis Girls, NH (NCL Sky )

 
 
 

"Our group had the best time on our Christmas cruise.  And the way you helped those who needed wheelchairs and scooters was above and beyond.  We would never have known how to arrange all that.  We are excited about doing this again next year."

Linda, FL (RCCL Liberty of the Seas, )

 
 
 

"We had the best time on our vacation to Costa Rica.  The hotel was fabulous and everything we did while visiting Costa Rica was memorable."

Elke & Denni, FL (Funjet Vacation @  Los Suenos Marriott Ocean, )

 
 
 

"Thanks for the welcome home message...I enjoyed my trip, made much better by your thoughtful guidance. Without your help in getting to the right place at the right time I’m sure it would have turned into a stressful experience for me; a first time cruiser."

Bernard, FL (RCCL )

 
 
 

"Jerry and Karl went out of their way to help us plan our first cruise. We will definitely go on another cruise and will book through them."

Bruce & Clark , OH (NCL)

 
 
 

"Thank you Karl and Jerry for coming up with the perfect Southern Caribbean Cruise."

Howell, GA (NCL Sun )

 
 
 

"Terrific experience at Fairmont: we were tired getting off ship, they put us in fabulous upgraded room immediately at 1100 AM, had great lunch at Shucker’s, drinks in elegant lobby and divine dinner in Georgian Room where we were serenaded by Jazz duo. It was a great end to a fabulous trip. 1st class on Alaskan Airlines greatly added to our excellent experience as was dining on the ship in BLU. "

Sandy & Bill, FL (Celebrity Solstice)

 
 
 

 

   

 
     
Partnerships Awards Header
Carnival Cruise Line Supplier Award
Celebrity Cruise Line Supplier Award
Partnerships Awards Header
Norweigian Cruise Line Supplier Award
Royal Caribbean International Cruise Line Supplier Award
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